Delivery & Refund Policy
CARRIAGE CHARGES – UK
UK orders –free - Royal Mail 1
Next day delivery guaranteed - UK phone order special delivery next working
Please call our workshop for this service 01275 879030
DELIVERY WITHIN THE UK
Orders of £50.00 and under will be sent Royal Mail 1
Orders of between £50.01 and £75.00 will be sent Royal Mail 1
Orders of £75.01 or more will be sent Royal Mail Special delivery by 1pm next working day requiring a signature.
First class recorded – Next working
Special Delivery 1 pm - Next working day only
CARRIAGE CHARGES – EUROPE
Western Europe – 2-5 Working days
Eastern Europe – 3-5 Working days
CARRIAGE CHARGES - REST OF THE WORLD
5 – 7 Working days
International Tracked & Signed for:
Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.
Ideal for sending important or valuable goods, offering tracking at five points after despatch as well as an online confirmation of delivery.
International Signed for:
Your item will be tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient.
If you have not received your order as
Check your shipping address is correct on your confirmation e-mail.
If there is a problem with your
If your order is unlikely to fit through your
TIMESCALE TO WAIT BEFORE RE-ISSUING ORDERS
UK – 7 working days after the date of e-mail dispatch confirmation.
Europe – 14 working days after the date of e-mail dispatch confirmation.
Rest of the world – 21 working days after the date of e-mail dispatch confirmation.
Please contact us if you have any queries regarding your order or items are missing or damaged.
Please return your item to us within 14 days of receipt of your order.
Please include your order invoice and return item in sturdy packaging.
We will refund your order in full upon receipt of your return.
The buyer is responsible for return costs if the item is unwanted.
Kit Box will refund your return costs only for the following reasons:
You have received an incorrect item, or
You received a damaged item, or
You received a defective item.
Please send all returns to our postal address thank you.