Delivery & Refund Policy

CARRIAGE CHARGES – UK

 

UK orders –free - Royal Mail 1st Class

 

Next day delivery guaranteed - UK phone order special delivery next working day £7.25 inc VAT – This service is only available   Monday – Thursday 9am – 3pm

Please call our workshop for this service 01275 879030

 

DELIVERY WITHIN THE UK

Orders of £50.00 and under will be sent Royal Mail 1st class.

 

Orders of between £50.01 and £75.00 will be sent Royal Mail 1st class recorded requiring a signature upon delivery.

 

Orders of £75.01 or more will be sent Royal Mail Special delivery by 1pm next working day requiring a signature.

 

Delivery timescale UK

 

First Class aim to deliver 1-2 working days

First class recorded – Next working day including Saturdays

Special Delivery 1 pm - Next working day only

 

 

CARRIAGE CHARGES – EUROPE

£3.70 inc VAT (where appropriate)

 

Delivery timescale

Western Europe – 2-5 Working days

Eastern Europe – 3-5 Working days

 

 

CARRIAGE CHARGES - REST OF THE WORLD

£7.70

 

Delivery timescale

5 – 7 Working days

 

International Tracked & Signed for:

Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

 

International Tracked:

Ideal for sending important or valuable goods, offering tracking at five points after despatch as well as an online confirmation of delivery.

 

International Signed for:

Your item will be tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient.

 

 

MISSING ORDERS

 

If you have not received your order as yet please note the following checklist:

 

Check your shipping address is correct on your confirmation e-mail.

If there is a problem with your address please contact us as soon as possible, unfortunately once the order has been dispatched we cannot change the address information, we may have the order returned to us by Royal Mail so we can re-send it to the correct address.

 

If your order is unlikely to fit through your letterbox please ensure you have not missed a delivery by Royal Mail (they should leave a card with information for you to contact your local sorting office) call your sorting office and check anyway as sometimes they may have failed to leave a card.

 

TIMESCALE TO WAIT BEFORE RE-ISSUING ORDERS

 

UK – 7 working days after the date of e-mail dispatch confirmation.

Europe – 14 working days after the date of e-mail dispatch confirmation.

Rest of the world – 21 working days after the date of e-mail dispatch confirmation.

 

RETURNS/REFUNDS

 

Please contact us if you have any queries regarding your order or items are missing or damaged.

Please return your item to us within 14 days of receipt of your order.

Item should be unused and in original packaging.

Please include your order invoice and return item in sturdy packaging.

We will refund your order in full upon receipt of your return.

The buyer is responsible for return costs if the item is unwanted.

Kit Box will refund your return costs only for the following reasons:

You have received an incorrect item, or

You received a damaged item, or

You received a defective item.

 

Please send all returns to our postal address thank you.

 

KIT BOX

UNIT 3

NEADS COURT

KNOWLES ROAD

CLEVEDON

NORTH SOMERSET

BS21 7XS

UNITED KINGDOM